Frequently asked questions

Where we ship from: We ship from our multiple fulfilment partners International: We currently ship within Australia only.

Free shipping: all orders include free standard shipping Australia-wide.

Dispatch: orders are dispatched within 2-3 business days. If your order has several items, they may arrive separately. Delivery: Your package is sent via courier service with tracking; typical delivery is 10-15 business days from dispatch. We'll email a tracking link when it ships. Delivery issues: If your order hasn't arrived within 15 business days, email hi@flowpet.com.au, and we'll investigate with the carrier.

A $5 bowl holds still water, and still water is exactly what your cat instinctively refuses, which is why she quietly under-drinks on the days you are at work. Chronic under-drinking is often what sits behind a vet's concern over kidney and urinary numbers, and those visits, scans and diet changes tend to cost far more than a fountain. The fountain makes fresh, moving water the easiest option in the house, day and night, so hydration stops being something you have to think about.

The Starter Kit gives you the Pet Water Fountain plus the filters and setup to run it properly from day one, so nothing is missing when you open the box. On its own the fountain still needs replacement filters within a few weeks, which is where most owners get caught out reordering online. The kit closes that gap, the filters match the fountain exactly, everything arrives in one delivery, and you often save compared with buying the pieces separately.

Cats drink where the water is, so a single fountain tempts them in one spot. With two, you can keep one in the kitchen and one wherever your cat spends her afternoons, so she never walks past still water to lap from the shower or a dripping tap. The two-fountain set suits a home with a cat who roams between rooms, a multi-pet household, or a home across two floors. Buying the pair together means both units match in size, filters and finish, and you save versus two separate orders.

You can, but most owners regret it once the first filter is spent and they are back online reordering. Buying the Starter Kit or the pair together means the filters and finish match exactly, everything arrives in one delivery, and you close the gap in your pet's day straight away rather than leaving a room without fresh water. It also usually costs less than buying the pieces separately down the track.

The secret is movement. An internal circulation pump draws water from the 7L reservoir, pushes it through a triple-action carbon filter, and delivers it back up the central spout so the surface is always gently flowing. Cats instinctively avoid still, stagnant water and are drawn to a moving source, which is why yours heads for the shower tray or a dripping tap. The fountain looks and sounds like a small stream rather than a still bowl, which is exactly what tempts a fussy drinker back throughout the day.

The body is stainless steel with a brushed silver finish, shaped like a wide cylindrical drum that is broader than it is tall, with a flat circular lid and a central spout topped with a rounded teardrop finial. The front carries an embossed 7L marking and an oval water-level window with a blue graduated indicator, so you can see at a glance when it needs topping up. Stainless steel does not cling to grime and biofilm the way plastic can, which keeps the water fresher between cleans.

It shines for fussy drinkers, the cats that stroll past a full bowl and go hunting for a tap. It is also made for dogs on dry food that are not drinking enough, for senior pets with urinary or kidney concerns, and for multi-pet households that need one high-capacity source instead of several small bowls. It works best on a flat surface in the kitchen or laundry, near where your pet already spends time, and ideally a little away from the food bowl since many cats prefer to drink apart from where they eat.

This is where the 7L capacity earns its place. It holds roughly three times what a common 2 to 2.6L budget fountain holds and runs continuously, so your pets have moving, filtered water on tap whether you are home or not. You are not relying on a small bowl that dries up or turns filmy by lunchtime. For a single cat or a couple of pets it comfortably covers a full working day, and how often you refill depends on how many pets drink and how warm the weather is.

Two real differences. First, the body is stainless steel with a brushed finish rather than plastic, so it does not hold onto grime and biofilm the way a cheap basin does, which is what turns budget units slimy. Second, at 7L it holds roughly three times what a budget 2 to 2.6L unit holds, so it does not run low and start to gurgle. A pump is loudest when the reservoir drops, so a larger, well-topped-up unit stays quieter for longer.

Yes. The 7L reservoir holds plenty of water and refreshes it throughout the day, so it comfortably serves several pets from the same fresh, moving source instead of a shared stale bowl. More animals drinking from it means you may change the filter a little more often, but every pet gets the same clean, circulating water. For a busy multi-pet home, a two-fountain set can spread that across rooms or floors so no one has to walk far for a drink.

Some cats take to the moving water within minutes because the flow taps straight into their instinct. Others are cautious with anything new and take a few days to trust it, especially if they have only ever known a bowl. To help her along, place it where her old bowl sat, keep it running so she hears and sees the movement, and remove the old bowl so the fountain is her only source. Most cats come around within a few days once they discover the flow.

No. The pump is designed to run quietly and continuously, so you get fresh moving water without a fountain that hums all night beside your bedroom. Most owners say they forget it is running once it is in place. A pump is quietest when it stays submerged and the reservoir is kept topped up, and with 7L of capacity FlowPet stays full far longer than a small unit that runs low and starts to gurgle. Keeping the water above the fill line is the simplest way to keep it running its quietest.

The stainless steel body wipes down easily and does not cling to grime the way plastic does, so a regular rinse keeps it fresh. It comes apart into a few pieces that rinse under the tap in a couple of minutes, which is far less work than tipping out and scrubbing a cloudy bowl every morning. The triple-action filter of activated carbon and cotton fibres does the heavy lifting between cleans, trapping hair, dirt, food debris and bad tastes so the water stays clear. A quick weekly wipe of the pump keeps the flow strong.

Each filter lasts roughly two to four weeks depending on how much your pets drink and how hairy they are, and bundles include several filters so you are covered for months without reordering. The filters trap the fur, dust and grit that create that greasy film on a standing bowl. If your kit includes an anti-splash mat, it sits under the fountain to catch drips and wipes clean, so the whole water station stays tidy without becoming another job.

It is designed to make the water cleaner, not to add anything to it. The triple-action filter uses activated carbon and cotton fibres, which simply strip out hair, dirt, food debris and the bad tastes that build up in a standing bowl. There is nothing chemical going into the water, just filtration that removes what should not be there. The unit also includes an auto water-shortage cut-off that protects the pump if the level drops too low.

You are covered by our 60-day money-back guarantee. Give her a couple of weeks with the fountain in her usual spot, running continuously, with the old bowl removed so it is her only source. That is genuinely the best way to win over a cautious drinker. If she still refuses it, or it is simply not right for your home, contact us for a refund. We want you to feel like the owner who finally sorted the water, not one who gambled on it.

The unit is built around its circulation pump, and it includes an auto water-shortage cut-off that protects the pump if the level ever drops too low, which is the most common cause of premature pump failure in cheaper fountains. If something is faulty with the unit you receive, get in touch and we will sort a resolution for you. Keeping the reservoir topped up above the pump line is the single best way to keep the pump running well over the long term.

Just contact us within the guarantee period and we will walk you through it. Set the fountain up at home, give your pet time to take to the moving water, and see whether their drinking improves. If you are not happy for any reason, we will arrange your refund without making it hard work. Free shipping means there is genuinely little risk in trying it in your own home.

When a cat drinks more steadily through the day she stays better hydrated, which supports her kidneys and overall wellbeing. Many owners tell us that once their cat took to the fountain, the vet noticed an improvement at the next check. It works simply by making fresh, filtered, moving water the easiest and most appealing option in the house. We cannot promise a medical outcome, but steady access to clean, moving water is a sensible foundation for keeping a fussy drinker hydrated.

The larger reservoir is the whole point of the design. It holds roughly three times what a common 2 to 2.6L budget fountain holds, so it keeps circulating filtered water across a full day out without running dry mid-afternoon. A fuller reservoir also keeps the pump submerged and quieter for longer, and it means less daily topping up for you. For multi-pet homes or households that are out all day, that extra capacity is what keeps fresh water constantly available.

We are honest that filters are a consumable, so there is an ongoing cost, the same as any fountain worth using. What keeps it manageable is that FlowPet is not locked to a forced subscription, and replacement sets ship from Australian stock, usually within about two days. You buy them when you need them rather than on someone else's schedule. Buying a bundle up front also gives you several filters to start, so you are covered for months before you reorder.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

FlowPet operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

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